Major Update (Sep 23)
Welcome back, Murchie's fans from the US! We're reopening our shipping to the states with a degree of caution; please read on if you intend to place an order.
1. Tariffs
Our tea, coffee and pantry goods test shipments went out tariff free! The majority of our goods qualify for CUSMA/USMCA special rates excepting giftware (much of our giftware comes from Europe and Asia, so they do not receive the same exemptions).
Please note that there is still a chance a tariff is applied regardless of your order items. As per our shipping policy, we are not responsible for any such charges. If you receive a tariff, we humbly request that you inform us at info@murchies.com so we may improve our service to US customers.
As a result of new regulatory requirements and administrative duties, we have increased our free shipping offer to $75 for US-bound orders. Please adjust your orders accordingly.
2. Expected Delays
Be aware that some shipments may be held for additional customs clearance. We anticipate that most shipments will arrive in a timely fashion as before but request your patience in resolving any delays.
3. Reopening Sale
We are offering a "soft opening" for now, as we intend to keep a close eye on US-bound shipments for the next while. Once we are more certain about the state of US shipping, we will make an announcement.
4. Potential Changes
We may need to hold or refund your order depending on potential unforeseen circumstances. We thoroughly appreciated everyone's understanding during the shutdown - thank you for your patience, and happy shopping!
Small Update (Sep 17)
We are conducting a second round of test shipments following positive results from the previous test. Thank you for your patience.
Small Update (Sep 8)
We have taken further steps with our international courier to test cross-border shipping with these new regulations. No re-opening date for US orders is available yet, but we appreciate your patience & look forward to serving you soon.
Small Update (Sep 2)
At the end of August, a US Appeals Court ruled that most tariffs imposed by the president are illegal, but allowed them to remain in place until October 14th. Experts are anticipating that this case will be brought to the US Supreme Court before the tariff stoppage occurs. The information below is still applicable - we appreciate your patience as we prepare our systems for these changes.
US Tariffs / Shipping Pause
How tariffs may affect our tea and coffee fans
Due to the political actions taken by the current administration of the United States, we have paused US shipments until further notice. We felt it best for us & our customers to avoid heartache over package delivery issues and focus on setting up new reliable shipping to our fans across the border. This page will be updated as soon as we are ready.
We are terribly sorry for having to pause service to many of our great customers. Across our stores and offices, we have heard nothing but positivity towards our country from our American friends. Your care is deeply appreciated. Rest assured, Murchie's will always strive to be your home of tea & coffee.
While these changes occur, we and many other Canadian companies anticipate that any packages crossing the border will be delayed or returned to sender. We will keep customers informed as best we can.
Will I get a tariff bill in the mail?
If your package was sent out prior to our US shipping pause, and our courier could not get it over the border in time, it may be evaluated for tariffs. We are not responsible for duties/taxes/tariffs, as discussed in our shipping policy. In any instances of applied tariffs, our international courier (FedEx) will provide a bill alongside your package that can be paid online here. We cannot refund orders that have been declined by a recipient. We apologize for the inconvenience.
What items are likely to be tariffed?
We expect most teas, coffee, giftware, and baked goods to be the most affected, as they are not CUSMA/USMCA-compliant goods. As you know, we roast and blend our own coffee, but this does not qualify it for special treatment under CUSMA/USMCA; it will likely be evaluated at the current tariff rate for Canadian imports.
Regarding sales in the meantime
Please note that we cannot offer rainchecks on past promotional prices after this pause is lifted. Depending on the changes required by these new regulations, we may try to offer a reopening sale.
Does this affect your free shipping over $50 offer?
Shipments to the US will not be sent regardless of order value until further notice. Our shipping offers to the US are subject to change upon reopening.
Thank you.
Your support & understanding is greatly appreciated.
Please reach out at info@murchies.com for inquiries.
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