December 16: Strike Update

The Canada Post strike is set to end December 17 at 8 AM following a return to work order was issued by the CIRB (Canada Industrial Relations Board).

We anticipate that all Canada Post deliveries will experience slower than average delivery times until operations have caught up. Packages held at our facility during the strike will be sent out for delivery when pickups resume. If you know your package was held at a Canada Post facility, please check your tracking number over the next week - our support staff is unable to provide any additional information at this moment. If Canada Post is unable to locate your package after a week, we will investigate and file claims as needed.

December 10: Update from Murchie's

As the CUPW strike continues, we are routing packages through other courier companies when available. We do not have contracts with all Canadian couriers, so some areas (read more in the original post below) are still unable to receive deliveries from us. If you would like to check deliverability with us before placing an order, please contact us at order@murchies.com or call our head office during open hours.

Due to ongoing strike action causing increased demand across all courier networks, we are not providing an estimated Christmas shipping cutoff date as we have in the past - delivery dates are highly unpredictable at this time. We do not guarantee delivery dates.

November 15: Canada Post Strike

Affecting apartment buildings, PO boxes (including USA), remote addresses (includes all postal codes with a zero (0) in the first 3 characters, as well as others).

As of Tuesday, November 12, The Canadian Union of Postal Workers is on nationwide strike. This affects all national deliveries using Canada Post, as well as American PO box addresses.

As described by the strike notice here, Canada Post services are shut down during this national strike. We anticipate that this will affect packages with special delivery requirements, primarily PO boxes (can only be delivered by the postal service), apartment buildings (when no buzzer number is provided), and remote locations to which other delivery services will not deliver (rural routes or etc.).

Murchie's is unable to provide estimates about this strike action, nor can we ensure a timely package delivery to addresses that require us to use Canada Post. We do not anticipate Canada Post to be on strike for a long period of time. Please expect some delays regardless of the courier used to deliver your package; there is increased shipping demand as a result of these union actions. Our alternative couriers will only deliver to densely populated addresses, and as such, we must take several steps to check whether or not your package can be shipped if not in an urban area. We do not have contracts with all carriers, so unavailability of service should be expected.

What can I do about my package delivery?

If you have already placed an order with a special shipping address as described above, no action can be taken to have your package delivered sooner, nor can it be rerouted for second delivery by another of our couriers if it has been picked up by Canada Post already (applies to orders between approximately November 10th - 15th). We apologize for the inconvenience if there is a delay. Our receptionists can only check the tracking number provided to you when your package is processed for shipment.

Otherwise, please take the following action(s):

• PO Boxes (includes US orders): Please expect delays for your PO box delivery. New PO box orders as of November 15 will not be shipping until the strike is over unless you contact us at order@murchies.com and provide a non-PO box address.
• Apartment addresses: Please include your buzzer number so your package can be brought in; only Canada Post has apartment building access otherwise. Your package will be delivered with Loomis Express instead.
• Rural Routes / Maritime Provinces / Territories / Postal Codes with Zeroes in First 3 Characters: Please expect delays for remote deliveries. New rural, territorial and maritime Canadian orders as of November 15 will not be shipping until the strike is over unless you contact us at order@murchies.com and provide an urban address. Some packages may be able to be sent via Loomis Express.

Why does this affect US PO Boxes?

To ensure that your PO box can be delivered to, we ship international orders arriving to a PO box with Canada Post. These deliveries are handed over to USPS upon arriving at the border. While some couriers can work with post offices to deliver to a PO box, it is a common issue that the delivery cannot be completed, so we only ship these orders via Canada Post.